Role of Tech Support Specialists

The role of computer tech support specialists are on the rise with the increasing demand on computers to enable all kinds of businesses in this time and age. Every business activity is inept without the help of computers and since computers are also vulnerable to technical glitches, there is the need of well-qualified and efficient computer tech support specialists everywhere. All established business is always on the look-out to employ tech support analysts at some point or the other.

To qualify as a tech support specialist, a degree in the respected field is sufficient. For some companies, computer proficiency and skills with experience in the related field certified by companies makes the grade. Excellent verbal and writing skills is a huge advantage to go further up the ladder. The support specialists are usually stationed at Helpdesks and Service desks providing technical support through telephonic calls and responding to emails related on technical support. The clientele can range from inviduals to big blue chip companies.

The tech support specialist cater to the needs of the users to resolve any problem which they can handle and send the call or mail across to a relevant technical team for further assistance. The clients should always be informed of what is happening and should be updated on any issue pertaining to them. Their role is to provide support to a company's web based products and services. But the work of tech support specialists is not getting down straight to technical or network support roles. Since these issues are related to the IT industry, it is as added bonus to be proficient with IT services. Normally the tech support specialists are trained to provide technical support to the company's products. As mentioned earlier, it is quite important to have a college degree to be suitable to qualify as a tech support specialist but then relevant experience in the field or good verbal and communicating skills is also sufficient.

Windows 7 activation hack seemingly to be followed by Trojans

There is a strong possibility of Trojan attacks looming large in the case of the Windows 7 product activation system cracks. These cracks had been developed in the time period of less than a month since Microsoft released it's new operating system, Windows 7. The ChewWGA with the RemoveWAT utility gives the option to a potential Windows 7 user to overlook the Windows Genuine Advantage registration procedure. These hacks elude the product activation without requiring OEM keys. This was never an issue on the pre-release code hacks.
And now, a reliable security firm has spilled the beans saying that Trojans posing as Windows 7 operating system cracks are lurking around. Very soon RemoveWAT and Chew-WGA versions in Trojan will be available on websites and file-sharing networks everywhere. The launch of the Windows 7 operating system cracking tools was quite alarming and it took security watchers by surprise.
Similar tracks were also released after the launch of Vista operating system two years back. The problem was quickly resolved when Microsoft issued an update then. The same was the case with the Windows XP as well. when it's utilities also started making an appearance in 2005. It happened immediately after the Windows Genuine Advantage system became a compulsory mandate in the same year.

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Looking beyond Windows 7 and Office; Thinking about the alternatives

Gartner is telling users to upgrade to Windows 7 and the latest Office, but adds that it may make sense to at least think about the alternatives and move toward a more reliable operating system neutral stance.

In a talk at the Gartner IT Symposium in Orlando, Gartner analyst Michael Silver knead much of what the research firm revealed last week.

However, Silver seemed to advocate that customers at least think a more mixed source environment. For example, an enterprise can have Microsoft Office but use Google Docs or OpenOffice.org as a subsidiary to lower overall costs. Same for operating systems, but the cost equation is a little more complex.

Silver said that most programs in an enterprise will still need Windows well beyond 2011 so the appeal of the Mac OS and Linux have limited appeal. Virtualization is changing that equation somewhat, but the costs can be more with other operating systems when support if factored in. Silver said that Macs will enter the enterprise through the back door, but it is possible that a company will standardize on the Mac OS.
The other issue is the question of the operating system’s significance. By 2014, 20 percent of customers will primarily use a browser-based product as their primary office tool.
As for optional office software, Web-based optionals are not going to be mature enough to change Microsoft Office until 2014. But these alternatives can be a tool to lower costs.

Silver has said that there have been many companies that have investigated moving off Microsoft Office, usually to a distribution of OpenOffice.org, but comparatively few have actually made the migration. Obstructions have switching costs, problems with macros, stationery, databases and mail clients. For better or worse, for the last 15 years, companies have chosen to overprovision and deploy a product that can do everything the most-enhanced user requires to every user for the sake of Uniformity uniformity. Companies that want to deploy OpenOffice.org need to come to terms with the fact that some users will still require MS Office and they will be forced to support a mix of products.
To Gartner, it makes sense to take advantage of feasible perpetual licenses for Microsoft Office for as long as possible. The costly product you already own will be cheaper than the cheap or free products that you need to spend money to which to migrate.

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